Parking Lots

WebWorkstation

Use Admin > ZynoTalk > Parking Lots to create parking lots where staff can place callers on hold and retrieve them from another phone.

Admin Access Required

Only ZynoTalk administrators should create or edit parking lots.

Current ZynoTalk Platform

This screen appears only for organizations using the current ZynoTalk calling platform. If you do not see it, your organization may be on a legacy voice setup or the feature may not be enabled.

Parking Lots define where calls can be parked, how many slots are available, and what happens on timeout.

Page Layout

The Parking Lots table shows:

• Name
• Extension
• Slots
• Timeout
• On Timeout

Select a parking lot to edit it. Open the row context menu to edit or delete a parking lot.

Create A Parking Lot

1. Open Admin > ZynoTalk > Parking Lots.
2. Select New Parking Lot.
3. Enter a Name.
4. Enter the parking lot Extension.
5. Set the number of Slots.
6. Set the Timeout in seconds.
7. Choose what should happen On Timeout.
8. Choose the Hold Media.
9. Select Create.

Timeout Actions

Action	Result
Hang up	Ends the call when the timeout is reached.
Ring back	Rings a selected extension when the timeout is reached.
Voicemail	Sends the caller to a selected extension's voicemail.

Hold Media

Parking lot hold media can use:

• Ring tone.
• Uploaded audio.
• Audio URL.
• Greeting.
• Text-to-speech.

Common Issues

Problem	What To Check
The parking lot cannot be saved	Confirm the name, extension, timeout, hold media, and any timeout destination are complete.
Callers do not return on timeout	If Ring back is selected, confirm the ring-back extension is selected and reachable.
Callers do not reach voicemail	If Voicemail is selected, confirm the selected extension has voicemail enabled.
Staff cannot find parked calls	Confirm the parking lot extension and slot count are documented for staff.

Related

• Call Flows
• Ring Groups
• Hold Music