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Time Conditions ​

WebWorkstation

Use Admin > ZynoTalk > Time Conditions to create open/closed logic that call flows can use for business hours, holidays, and manual overrides.

Admin Access Required

Only ZynoTalk administrators should create or edit time conditions.

Current ZynoTalk Platform

This screen appears only for organizations using the current ZynoTalk calling platform. If you do not see it, your organization may be on a legacy voice setup or the feature may not be enabled.

ZynoTalk Time Conditions admin page showing schedule mode, timezone, and status
Time Conditions centralize business-hours and manual override logic for ZynoTalk routing.

Page Layout ​

The Time Conditions table shows:

  • Name
  • Mode
  • Timezone
  • Status

Select a condition to edit it. Open the row context menu to edit, force open, force closed, clear an override, or delete the condition.

Create A Time Condition ​

  1. Open Admin > ZynoTalk > Time Conditions.
  2. Select New Time Condition.
  3. Enter a Name.
  4. Choose a Mode.
  5. Choose the Timezone.
  6. Add weekly schedules or date/holiday schedules.
  7. Mark a schedule as Exclude from match when it should close or skip the condition during that time.
  8. Select Create.

Modes ​

ModeUse When
Fixed (schedule only)The condition should follow its schedule.
Flexible (schedule + override)The condition should follow its schedule but allow manual open/closed overrides.
Dynamic (manual only)Staff will control the condition manually.

Schedules ​

Use Weekly schedules for recurring business hours. Use Date/Holiday schedules for specific dates or holidays. Each schedule has a start time, end time, and optional exclude setting.

Manual Overrides ​

Open the row context menu and select Force Open or Force Closed to override the current status. If an override is active, the table shows when it lasts until and the context menu includes Clear Override.

Use A Time Condition ​

Time conditions are used inside call flows. Add a Time Condition node and connect the Match and No Match paths to the correct next steps.

Common Issues ​

ProblemWhat To Check
Calls go to the wrong branchConfirm the condition's timezone and schedule times.
A holiday does not applyAdd a Date/Holiday schedule and choose the holiday.
A condition stays open or closedCheck for an active manual override.
A call flow cannot use the conditionSave the condition first, then return to the call flow builder.

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